Privacy Policy – skyvegasuk.com

Data We Collect

When you register or interact with skyvegasuk.com, we may collect the following categories of personal data:

• Identity data – full name, date of birth, gender, username
• Contact data – email address, phone number, postal address
• Financial data – payment method details, transaction history
• Technical data – IP address, browser type, device identifiers, cookies
• Usage data – pages visited, games played, time spent on site
• Verification data – copies of ID documents submitted for KYC/AML compliance

How We Use Your Data

We use your personal data only for legitimate, specified purposes. The primary uses include:

• Account registration and verification (including age and identity checks)
• Processing deposits, withdrawals, and resolving payment disputes
• Complying with legal obligations — Anti-Money Laundering (AML), Responsible Gambling checks
• Improving site performance and personalising your Sky Vegas experience
• Sending you account-related communications and, where you've opted in, promotional offers

Legal Basis for Processing

Under UK GDPR, we process your data on the following legal bases:

• Contractual necessity – to provide the services you've signed up for
• Legal obligation – to comply with UKGC licensing conditions, AML, and tax laws
• Legitimate interests – fraud prevention, site security, and service improvement
• Consent – for marketing communications (you may withdraw consent at any time)

Cookies

skyvegasuk.com uses cookies and similar tracking technologies to improve your browsing experience, analyse site traffic, and serve relevant content. Cookies fall into three categories on our site: strictly necessary (required for core functions), performance (anonymous analytics), and marketing (targeted advertising, only with your consent). You can manage your cookie preferences at any time via our Cookie Settings panel.

Data Sharing & Third Parties

We do not sell your personal data to third parties. We may share your data with carefully selected partners only where necessary:

• Payment processors – to handle deposits and withdrawals securely
• Identity verification providers – to fulfil KYC/AML obligations
• Regulatory bodies – the UK Gambling Commission and HMRC where legally required
• IT and security providers – to maintain and protect the platform

All third-party processors are contractually bound to handle your data securely and only for the specified purpose.

Data Retention

We retain your personal data for as long as your account is active and for a minimum of 5 years after account closure, in line with UKGC and AML regulatory requirements. Financial transaction records are kept for 7 years to satisfy HMRC obligations. After the retention period, data is securely deleted or anonymised.

Your Rights

As a UK data subject, you have the following rights under UK GDPR:

• Right to access – request a copy of the personal data we hold about you
• Right to rectification – ask us to correct inaccurate data
• Right to erasure – request deletion of your data (subject to legal retention obligations)
• Right to restriction – limit how we process your data in certain circumstances
• Right to portability – receive your data in a machine-readable format
• Right to object – object to processing based on legitimate interests or for direct marketing

To exercise any of these rights, contact us via the Help Centre on skyvegasuk.com.

Security

skyvegasuk.com employs industry-standard security measures including SSL/TLS encryption, firewalls, and regular security audits to protect your data from unauthorised access, loss, or disclosure. Access to personal data internally is restricted on a need-to-know basis and all staff handling personal data receive regular data protection training.

Contact & Complaints

For any data protection queries or to exercise your rights, please contact our Data Protection team via the Help Centre on skyvegasuk.com. If you are unsatisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.